Help Desk
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Buying is easy. Find the product(s) you want and click on the " shopping basket " button. This places the product in your basket.
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At all times you are able to see what is in your basket by clicking " Basket " at the top of your screen.
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When you have finished shopping click the " Basket " link. If you want to adjust the quantities, change the number then select " OK ". or delete items, click the " Delete " link.
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The checkout process is an easy six-step process. You should be able to complete everything in about five minutes.
Step 1 - Your Shipping Location
- You will be asked to select the country and state that you live in.
- There are many benefits to register as a user. You will receive specials and discounts. To register as a user click " Sign Up " at the top of the page. If you are regestered, please " Login " before you proceed to the check out.
Step 2 - Terms and Conditions
- You will need to accept the terms and conditions in order to proceed with your order.
Step 3 - Billing Details
- You will now go to our secure ordering system. Please fill in the order form so we can process your order.
Step 4 - Payment Details
- You will now be asked to select your preferred method of payment on our secure payment system.
Step 5 - Order Processing
- Your order will now be processed. Please note that this can take upto 3 minutes.
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| Security And Privacy. |
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| 1. What information does SARU collect and how is it used? |
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Customers
- For you to make an order from SARU, we need to have your name, e-mail address, delivery address, credit/debit card number, it's expiry date and your billing address (if this is different from your delivery address). This information makes it possible for us to process and fulfil your order.
- We ask for a contact telephone number when you order. This allows us to contact you urgently if your order is delayed in some way.
General site use
- When submitting a review of one of our products, we ask for your name and your e-mail address. You do however, have the choice for your review to be posted on our site as 'anonymous'.
- Occasionally, we provide competitions and incentivised promotions. In these cases we may again ask for your name, physical address and e-mail address, for the purpose of notifying winners and administering promotional activity.
- If you choose to sign-up to the SARU customer newsletter, your name and e-mail address will be used to dispatch this information to you.
- Occasionally we may use your contact details to notify you of important Website developments, new SARU services and special offers we think you will find valuable.
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| 2. What steps does SARU take to protect my information? |
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- Whenever you enter your personal information into the SARU site - whether when placing orders or updating account information - all of your information is encrypted prior to transmission, using a secure server.
- In compliance with UK Data Protection Legislation, we also follow extremely strict security protocol, in storing and disclosing the information which you have supplied to us. To prevent unauthorised access, we may sometimes require proof of your identity before we can disclose sensitive information to you.
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| 3. Does SARU use cookies to record information about me? |
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- Cookies are used to offer certain site functionality. These cookies do not contain any information which could identify you or allow your personal information to be obtained by third parties.
- However, you may use your Internet browser's advanced options to turn off your cookies. You will still be able to interact with the SARU Website for the majority of key tasks ( adding items to your shopping basket and purchasing them ).
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| 4. Will SARU disclose my information to third parties? |
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- Passion Pink does not sell, trade or rent your personal information to third parties.
- We use a number of different firms to perform functions on our behalf - such as package delivery, marketing assistance, credit card processing etc. These firms have access to your personal information where needed to perform their function, but are strictly regulated in accordance with UK Data Protection Legislation, to ensure that they do not use it for any other purpose than that stated.
- We reserve the right to undertake such activity in the future with respectable, trusted third parties. We would retain complete control of data usage, but if you are unhappy with your involvement in such activity, you may opt out by sending an e-mail message to info@saru.co.uk.
- Aggregated statistical information about our customers buying habits and traffic patterns may also be provided to reputable third parties, but this will not include any personally identifying data.
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| 5. Does SARU need my consent to collect this information? |
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- By using the SARU Website, you consent fully to our collection and use of the information outlined above, unless otherwise indicated by you, using the opt-out clauses provided.
- If we make any changes or amendments to this privacy policy, we will update the content of this page to reflect such changes immediately.
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- All products are shipped as soon as possible subject to credit clearance and availability of stock.
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Carrier |
Expected delivery time |
Cost |
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| *Special Delivery |
Royal Mail |
1 Working Day |
?5.50 |
| *Guaranteed next working day delivery for UK mainland excluding Highlands of Scotland if order received by 1.00pm. Courier shipping requires signature on delivery. |
| Europe (EU) |
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| *Special Delivery |
International Courier Delivery |
5-7 working days |
?7.50 |
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| Europe (non EU) and Rest of World |
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| *Special Delivery |
International Courier Delivery |
6-9 working days |
?15.00 |
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*Courier shipping requires signature on delivery. | | |
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- If you are having problems with our website, please first read the notes in our " Help Desk " and " Buying from SARU ". If you are still unable to resolve the problem, or the site has an apparent bug, please contact us:
- support@saru.co.uk.co.uk
Fax ( UK ) 01925 414218
Fax ( Int ) +44 1925 414218
Tel ( UK ) 01925 414218 ( 14.00 - 20.30 Monday to Saturday UK time ).
Tel ( Int ) +44 1925 414218 ( times as above ). | |
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Although we aim to hold at least 95% of our products in stock at all times, occasionally you will find our most popular items out of stock. These items are rarely unavailable for more than a few days, so we allow customers to put these items on backorder. If you choose to order an out of stock item it will be dealt with in one of two ways depending on your location:
UK Backorders - All available items in your order will be shipped immediately. Backordered items will be dispatched to you as soon as they become available. Backordered items will not be charged until the moment they are shipped and no additional postage and packing charges will be levied.
International Backorders - Due to the prohibitive cost of part-shipping items to international destinations, all international orders containing backordered items are held until we can complete the entire order. Available items will be allocated to you immediately, but you will not be charged for your order until the moment it is shipped. | |
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Although we aim to support the majority of web browsers this website is built to support Internet Explorer 5 and above on a Windows platform and we cannot guarantee that it will function as expected on any other web browser.
The website requires that you have JavaScript turned on in your web browser. If JavaScript is not turned on the shopping basket will not function.
To find out how to enable JavaScript please follow the instructions below.
Note that the instructions are for guidance only. We do not accept any responsibility for any damages or misconfigurations caused by following the instructions.
Windows
Netscape Communicator 4.x and 6.x
- Go to "Edit > Preferences..." from the main menu.
- Select "Advanced" panel.
- To enable: make sure "Enable Java" check box is checked.
- To disable: make sure "Enable Java" check box is unchecked.
- "Reload" the page, or if that doesn't work, restart the browser.
Microsoft Internet Explorer 4.x
- Go to "View > Internet Options..." from the main menu.
- Change to the "Security" tab.
- Select "Custom" and click on the "Settings..." button.
- To enable: make sure "Enable" is selected under "Scripting|Active Scripting".
- To disable: make sure "Disable" is selected under "Scripting|Active Scripting".
- "Refresh" the page, or if that doesn't work, restart the browser.
Microsoft Internet Explorer 5.x and 6.x
- Go to "Tools > Internet Options..." from the main menu.
- Change to the "Security" tab.
- Click "Custom Level..." button.
- To enable: make sure "Enable" is selected under "Scripting|Active Scripting."
- To disable: make sure "Disable" is selected under "Scripting|Active Scripting."
- "Refresh" the page, or if that doesn't work, restart the browser.
Macintosh
Microsoft Internet Explorer 5.x
- Go to "Explorer" menu and select "Preferences".
- Select the "Web Browser" catagory and click "Web Content".
- To enable: make sure "Enable scripting" is checked.
- To disable: make sure "Enable scripting" is not checked.
- Click OK, and refresh the page. You may have to restart the brower.
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Specials
